Shipping policy
Shipping Policy
Last Updated: September 2026
Thank you for shopping with SartorWay. We work to provide a reliable and straightforward delivery experience.
Please review the information below before placing your order.
1. Shipping Destinations
SartorWay ships to supported destinations available during checkout.
Our primary markets include the United States, Europe, Australia, and other supported international destinations.
Shipping availability may vary by destination.
2. Shipping Rates
Our standard shipping rates are:
Orders of $119 or more:
Free Standard Shipping
Orders under $119:
$8.99 Standard Shipping
Any alternative or expedited shipping options, when available, will be displayed at checkout.
3. Order Processing
Orders are generally processed within:
1–5 business days
Processing time is separate from shipping time.
During periods of unusually high order volume, holidays, promotions, or other exceptional circumstances, processing may take longer.
4. Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery is generally:
3–7 business days
Actual delivery times may vary depending on:
- Destination
- Local carrier operations
- Weather
- Customs processing
- Public holidays
- Inventory location
- Other circumstances outside our reasonable control
Estimated delivery times are not guaranteed delivery dates.
5. Fulfillment Locations
SartorWay works with fulfillment locations including our U.S. and European warehouse network.
The warehouse used to fulfill your order may depend on:
- Product availability
- Size
- Inventory
- Destination
As a result, different items in the same order may occasionally be fulfilled separately.
6. Tracking Information
Once your order has shipped, tracking information will normally be provided by email when available.
Please allow some time for the carrier's tracking system to update after shipment.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will try to assist before the order is shipped, but address changes cannot be guaranteed once fulfillment has begun.
8. Delivery Delays
SartorWay is not responsible for delays caused by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Customs inspections
- Local transportation disruptions
- Public holidays
- Incorrect customer address information
However, if you experience an unusual delay, please contact us and we will assist in checking the shipment status.
9. Lost or Missing Packages
If your tracking information shows unusual delays or you believe your package may be lost, please contact us at:
Please include your order number so our team can investigate the shipment.
10. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.
Where such charges are not collected at checkout, they may be the responsibility of the recipient.
11. Contact Us
If you have questions regarding shipping or delivery:
Email: sartorway@gmail.com